12 Projects
Active deployments across switching, compute, connectivity, and cloud infrastructure platforms managed by PalC.
Partner Portal
Active
Team
Support
Your Infrastructure Command Center
Access platforms, documentation, technical support, analytics, and team management tools — everything you need to operate, monitor, and scale your PalC-powered infrastructure from a single portal.
24 Members
Engineers, architects, and operations staff with portal access across your organisation and PalC support teams.
3 Open Tickets
Active support requests being handled by PalC TAC engineers with SLA-defined response and resolution times.
The PalC Partner Portal is your centralised hub for managing infrastructure operations. Access platform documentation, raise and track support tickets, review performance analytics, manage team permissions, and stay up to date with product launches and architecture guides — all from a single, secure interface designed for engineering and operations teams.
Documentation & Guides
Resources
Access technical documentation, deployment guides, architecture references, troubleshooting runbooks, and best-practice recommendations curated by PalC engineering.
Available Resources
- Deployment Guides — Step-by-step guides for SONiC, Kubernetes, EVPN-VXLAN, and infrastructure automation
- Architecture References — Validated designs for AI fabrics, campus networks, and multi-cloud connectivity
- Troubleshooting Runbooks — Issue diagnosis and resolution procedures for common and complex scenarios
- API Documentation — REST, gNMI, and gRPC interfaces for automation and programmatic configuration
- Release Notes — Software updates, feature additions, and known-issue tracking for supported platforms
Technical Assistance
Support Center
Get engineering-level help from PalC TAC. Raise tickets, track SLA status, and access knowledge-base articles — backed by protocol and platform experts, not scripted L1 triage.
Raise a Ticket
Submit a support request with severity classification. PalC TAC responds within SLA — from 1 hour (P1) to 24 hours (P4).
Track Tickets
View status, updates, and resolution progress for all active and historical support requests from your organisation.
Knowledge Base
Search technical articles, troubleshooting guides, and known-issue databases maintained by PalC engineering teams.
Escalation Path
Structured escalation to senior engineers, architects, and product teams for critical or complex issues requiring deeper engagement.
Tools & Analytics
Monitor infrastructure performance, manage team access, and configure portal settings.
Analytics Dashboard
View usage statistics, performance metrics, uptime trends, and capacity forecasts across all managed infrastructure.
- Real-time infrastructure health
- Capacity and utilisation trends
- SLA compliance dashboards
- Custom report generation
Team Management
Manage team members, roles, and permissions. Control who can access platforms, raise tickets, and view analytics.
- Role-based access control
- Team member onboarding
- Activity audit logs
- Multi-organisation support
Portal Settings
Configure notification preferences, integration settings, API tokens, and portal display options for your organisation.
- Notification channels
- API key management
- Webhook integrations
- Display preferences
Explore PalC
Products
PalC develops and delivers networking products engineered for production-grade deployments - from SONiC-based network operating systems.
View ProductsSolutions
SONiC, data center fabrics, IAM, network visibility, and cloud hybrid solutions built on open platforms.
View SolutionsServices
Networking, cloud, security, and industry-focused engineering services delivered by protocol and platform experts.
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